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Reservations
Reservations for accommodation are accepted by Blaentrothy Holiday
Cottages (the Agent) on behalf of the property owners.
The Agreement
The conditions of rental are between the guest and the property
owner. Blaentrothy Holiday Cottages act only as an agent. The
contract is deemed to have been made once the guest has paid
a deposit and the agent has despatched a confirmation of booking.
The guest must be over 18 years at the time of booking.
Booking
The person who makes a booking (the guest) will be responsible
for all persons included in the booking and should ensure that
they are aware of the booking conditions. The agent/owner reserves
the right to decline any booking or refuse to hand over a key
to any person who has not complied with the booking conditions.
The guest agrees to pay the balance of the payment SIX (6) weeks
before the holiday is due to start. Email
reminders are sent, but delivery cannot be guranteed. Where a guest
fails to pay their balance by the due date the booking will be
cancelled and the deposit retained.
Payment
For bookings made more than 8 weeks before arrival, a deposit of
one 25% of the total cost of the holiday, is required. The balance
is due 6 weeks before the holiday commences. For bookings made
less than 8 weeks before arrival, the total amount is payable
in full on booking.
Number of People using Holiday Accommodation
The owners permit the guest and members of the guest’s party
(but no one else) to occupy the property for holiday purposes only.
No more than the maximum number of persons stated in the website
may occupy a property unless by prior written agreement with the
agent/owner. Extra charges may be applicable.
Arrival/Departure
The properties (unless otherwise stated in the property details)
are available for occupation from 4.00 pm on the first day of
the holiday and must be vacated by 10.30 am on the last day.
Cancellation or Changes by the Guest
Once the holiday is booked the guest has entering into a
legally binding contract. If forced to cancel, for whatever reason
then no refund of the depsot will be due, and within 6 weeks of your
holiday no refund of the full balance is due.
A holiday
cancellation
protection
plan should
be taken out to cover this eventuality.
Cancellations must be notified in writing (including by email)
to the agent/owner immediately they occur or can be self serviced
through our booking system. The agent/owner will
endeavour to re-let the property and if successful will allow the
guest to transfer to alternate dates and or accommodation less
a £20
administration fee plus any other expenses incurred in re-letting.
The expenses
incurred
in
re-letting
will
be at the discretion of the agent/owner.
Once a booking has been accepted by the agent/owner, it can only
be changed to another property by treating the original booking
as a cancellation. Holiday dates may be changed providing the property
is available for the new dates and the owner is agreeable to the
change. A £20 re-booking charge will be payable.
Cancellation Insurance
We recommend and expect that the guest will have or will take
out a holiday insurance policy (which includes cancellation insurance
covering sickness and unavoidable reasons for cancellation) prior
to their stay.
Pets
The guest may only bring such pets as are
mentioned by the guest at the time of booking. A weekly surcharge will be made per pet. Not all properties accept pets. Pets must be well-behaved and
should not be left unattended in the property. They
are not permitted in the bedrooms or on any furniture in the property.
If damage or extra cleaning is caused by pets the guest may be billed for that charge. No Pets’ in
a description may not guarantee that pets have never occupied the
property.
Other conditions
The supervision of children, babies, dogs and any adults requiring
care remains the responsibility of the guest at all times.
Guests are responsible for leaving the accommodation in good order
and in a clean condition; otherwise a cleaning charge will be levied.
Guests agree to inform owners of any damage or loss however caused,
excluding reasonable wear and tear incurred during occupation.
The owner may ask for reasonable replacement costs.
The guest expressly agrees that where credit/debit card details
have been taken for the booking the costs of rectifying the damage
or loss will be debited from the credit/debit card.
Guests should not cause nuisance or annoyance to occupants of
nearby property.
Guests should allow reasonable access to the property by the agent/owner
for maintenance given reasonable notice.
If, in the opinion of the agent/owner, any person is not suitable
to continue their occupation of the property because of unreasonable
behaviour, damage or nuisance to other parties, the contract may
be treated by the agent/owner as discharged and the agent/owner
may repossess the property immediately. The guest will remain liable
for the whole cost of rental and no refund shall be due.
The agent/owner reserves the right to charge a security deposit
payable to Blaentrothy Cottages Agency.
Complaints
The agent inspects the standard of facilities in all properties
on a regular basis but cannot accept responsibility for any changes
made by the owners since the inspection, or failure by the owner
to keep the property dry, clean and in good repair or to have all the items mentioned on the website.
The agent cannot be held responsible for any perceived inadequacies
in any of the properties that are not as such faults. Property
descriptions and all details both written and verbal are given
in good faith and believed to be correct, but interpretation thereof
can be subjective and as such their accuracy cannot be guaranteed.
Complaints procedure
Any dispute arising out of the booking will be between the guest
and the owner. The agent shall not be liable for any claims by
the guest or the property owner. No complaints can be considered
unless notified during the guest’s stay in the property.
It is the duty of guests to minimize any loss to them and therefore
it is their responsibility to inform the owner at the earliest
possible opportunity of any problem. The agent is not responsible
for resolving any complaints issuing from the holiday in question.
Accidents howsoever caused during from the holiday are not the
liability of the agent. Complaints received after departure cannot
be accepted as owners have no opportunity to resolve the complaint
at the time.
Liability
The agent/owner cannot accept responsibility for any material
loss, damage, additional expense or inconvenience directly or indirectly
caused by or arising out of the property, its plumbing, gas, electrical
services or exceptional weather.
No responsibility is accepted for
loss or damage of property, (including pets), vehicles or vehicle
contents belonging to the guest or any
member of the party during their occupancy.
Cancellation by Owners
The agent/owner reserves the right to refuse any booking
and to cancel any bookings already made if the property is unavailable
(eg through fire, flood, etc) for any reason whatsoever, subject
to a full refund of all monies paid (but no further liability).
Neither the agent nor the owner shall be under any other liability
if such cancellation occurs. Note: in the unlikely event of a cancellation
the agent will make every possible effort to secure alternative
accommodation if required.
No Smoking
Blaentrothy Cottages Agency has a No
Smoking policy within properties.
Force Majeure
The agent or owner cannot accept responsibility or liability for
any alterations, delay or cancellation or any other loss or damage
caused by war, civil strife, terrorist action, industrial disputes,
fire, sickness, bad weather, epidemics, acts of any government
or public authority, changes imposed by re-scheduling of airlines
or any other event outside our control.
Waiver
The failure of the owner to enforce or exercise, at any time or
for any period of time, any term of, or any right pursuant to this
agreement does not constitute and shall not be construed as a waiver
of such term or right.
Miscellaneous
The guest agrees that the contract with the owner is made at the
owner's premises and that any proceedings between the parties shall
be conducted in the County Court nearest to the owner.
These booking conditions supersede all previous issues.
31st August 2009.
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